99.9% Uptime Guarantee Conditions

If your website, email or VPS isn't accessible due to an unscheduled outage of our network or hardware we will credit your account with up to 100% of that month's hosting fees. 

To claim a credit just email support@openhost.co.nz with the date and time of the outage and if our server monitoring systems confirm that outage we will credit your account.

The following rates will be used to calculate the credit amount:

  •  100% - 99.9% Uptime: No Credit
  •   99.9% - 98% Uptime: 5% Credit
  •   98% - 95% Uptime: 20% Credit
  •   Less than 95% Uptime: 100% Credit

Uptime is calculated monthly.  Guarantee covers websites, email and VPS and claims must be made within 14 days of outage.

Scheduled downtime for server or network maintenance is not included in the downtime calculation.