Ordering FAQ

I have a promotion code, how do I use it?

Towards the end of the order process you will be asked to enter your promo code and update your order. This will apply any relevant discount.

What do I need to order to get a web site up and running?

You need to order both web hosting and a domain name (if you do not already own one). The domain name (e.g. openhost.co.nz) points visitors to your web hosting which enables you to upload your files, setup email and various other services.

What payment methods do you accept?

We accept credit card, bank deposit and cheque payment.

How quickly will my account be setup?

We setup accounts 7-days a week between 8:30am and 5:30pm.

If paying by credit card your account will be ready usually within one hour. Outside of business hours you will be setup the following business day. If paying by bank deposit or cheque your account will not be setup until payment is cleared.

What happens if I change my mind?

We offer a 14 day money back period where we can refund all your hosting fees, no questions asked. However, please note domain name registration fees cannot be refunded, so please choose carefully. If you pay for a year and cancel early, we refund any unused fees, less any discounts that have been applied for pre-payment.

Is ordering secure?

Yes, orders are placed via HTTPS and credit cards processed via DPS (the same company that processes credit cards for companies like Trademe).

Who owns my domain name if I register with you?

You do! OpenHost is an authorized .nz registrar, this means we are held to very strict rules and policies ensuring your domain name is safe with us. All domains are registered in our customers names and can be transferred to other registrars if requested.

What are our customers saying?

NZ Web Hosting

"Good service over a long number of years, good pricing structure and specials!"

Samalah Gray, Designer / Developer
Website Creation NZ
Web Hosting

"OpenHost Tech support is responsive with reliable servers and good communication."

Dion Blundell, Vicar
Papakura Anglican Church
Web Site Hosting

"OpenHost provide great customer service & are always happy to help."

Diana McDonald, Photographer
Diana McDonald Photography
NZ Web Hosting

"I like that OpenHost is affordable and easy to access :) "

Mary Estelle Dawson, Owner
Estelle's Makeup
NZ Web Hosting

"We're happy that we can count on Openhost being reliable and totally professional so that we can be too."

Bruce Thomas, Co-owner
Wild Rivers Rafting
Web Site Hosting

"Openhost are incredibly easy to deal with and there support team are out of this world."

Glen Perry, Director
MAG (Military Adventure Group)
Web Hosting

"OpenHost make it easy administer websites and support is timely and effective."

Brett Colman, Director
Sticks IT Solutions
NZ Web Hosting

"Openhost offer a no hassle service with great helpdesk with fast responses and solutions."

Rob van de Wetering, Owner / Operator
Bay of Islands Campervans
Web Site Hosting

"If you ever have any trouble, OpenHost instantly have an answer, and just make it work."

Philip Kent, Owner
Web Gophers
Web Hosting NZ

"My website's been running for almost 4 years with OpenHost... I have not had a day's trouble!"

Craig de Beer
Plum Sport
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